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Legal

Text messages from ShineCRM

Last Updated: October 5, 2026

What this covers

This page describes the text messages ShineCRM Corp. sends from its own phone number to business owners who use ShineCRM. It does not cover texts a ShineCRM customer sends to their own customers. Each of those businesses runs its own texting program under its own name.

What we text you about

  • Replies to support questions you send us.
  • Help setting up your account, such as when your business number is ready.
  • Service notices about your account.
  • Billing notices about your ShineCRM subscription, such as a declined card.

We do not send marketing or promotional texts from this program.

How you agree to receive them

When you create a ShineCRM account at app.shinecx.com/signup, the business details step asks for your phone number. A separate, optional checkbox near the legal acceptance says:

I agree to receive account, setup, support, service and billing text messages from ShineCRM at the number provided. Optional. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.
Account text consent on the business details step

Phone

☐ I agree to receive account, setup, support, service and billing text messages from ShineCRM at the number provided. Optional. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.

The checkbox is unchecked by default. You can create an account without agreeing to text messages. Agreeing to the Terms of Service does not enroll you in texts.

You can also give verbal permission during a phone conversation for ShineCRM account, setup, support, service and billing texts at your number. We record that permission before sending. Having an existing account does not automatically enroll you in texts. You can contact us by texting our number; that does not enroll you in recurring account texts.

Frequency, cost, and stopping

  • Message frequency varies with your account activity and your support conversations.
  • Message and data rates may apply.
  • Reply STOP at any time to stop receiving texts. Reply HELP for help.

Your phone number

We use your mobile number only to run your ShineCRM account and this texting program. We do not sell it, and we do not share it or your agreement to receive texts with third parties for their marketing. Our Privacy Policy and Terms of Service apply.

Contact

Questions about texts from ShineCRM: email sean@shinecx.com.